City South Kivu Province

City of Bukavu

Chef-lieu constitutionnel de la Province du Sud-Kivu, sur la rive sud du lac Kivu, à la frontière du Rwanda. Depuis début 2025, le Gouvernement provincial siège à Uvira. Cinq communes : Ibanda, Kadutu, Bagira, Panzi et Kasha.

The City has not yet published its contact details on GovCheck.

Results

Overall score

See the detail →
  • Citizen participation 0
  • Accountability 0
  • Responsiveness to residents —
  • Municipal services 0
requests received
0
resolved
—
median time to resolve
—
satisfaction
—
budget executed
—
ongoing projects
0
Vue de Bukavu

Photo : EdwinAlden.1995 · CC BY-SA 4.0

Identity of the entity

Mayor
Not published
Council
Not published
Area
60,0 km²
Population
1 190 000 inhabitants
Density
19 833 inhabitants/km²
Municipalities
5
Budget voted
Not published

Potentials

The City has not yet published the potentials of its territory.

Sources: Portail officiel de la Province du Sud-Kivu (sudkivu.cd), consulté le 5 novembre 2026 (population : environ, 2022)

Score card

How City of Bukavu serves its residents

Four pillars, scored from what the City publishes and does on GovCheck. A missing publication counts as zero; « — » means there is nothing to measure yet.

  • Citizen participation

    0
    • Public consultations (last 12 months)At least one public consultation on the budget and priorities. 0
    • Women among participants100 when half the participants are women. —
    • Young people among participants —
    • Requests from residents 0
    • Participation index (field monitoring) —

  • Accountability

    0
    • Budget of the year publishedBudget of the current or the previous year. Not published
    • Budget documents publishedEdict, citizen budget, execution reports, administrative account. 0
    • Written reply to residentsRequests older than 48 hours that got a public written reply from an agent. —
    • Transparency and accountability index (field monitoring) —

  • Responsiveness to residents

    —
    • Taken in charge within 48 hours —
    • Requests resolvedRejected requests left out. —
    • Resolved within 30 days —
    • Median time to resolve —
    • Residents’ satisfaction —

  • Municipal services

    0
    • Services listed 0 / 10
    • Information published per serviceHead, office, hours, contact, procedures and official fees. —
    • Average efficiency of the services —
How the scores are computed

Each indicator is scored from 0 to 100. A pillar is the mean of its scored indicators; the overall score is the mean of the pillars. Taking in charge within 48 hours and written replies only count requests older than 48 hours, so a request just received neither lowers nor raises them. No personal data is published.

Budget

See the budget →

The City has not yet published its budget on GovCheck.

Local taxes

The City has not yet published its forecasts and the taxes it collects. Below are the local taxes and fees it may levy.

Transport and infrastructure 5 taxes
  1. Taxe sur les passagers par voie terrestre

    Perçue aux barrières de contrôle urbain (notamment aux postes de Kivovo et Kaala).

  2. Taxe de stationnement et de parking

    Appliquée aux gares routières et parkings de camions, bus et taxis.

  3. Taxe spéciale de circulation routière

    La quote-part locale sur la vignette annuelle des véhicules et motos (partagée avec la province).

  4. Taxe sur le trafic et les embarcations lacustres

    Perçue sur les mouvements de marchandises et d’embarcations au Port de Kalundu.

  5. Taxe sur les produits pétroliers

    Redevance prélevée auprès des stations-services locales sur les volumes de carburant vendus.

Economy and trade (shops and markets) 5 taxes
  1. La patente urbaine

    Taxe annuelle obligatoire pour l’autorisation d’exercice des petits commerçants et opérateurs économiques locaux.

  2. Taxe d’autorisation d’étalage

    Droit journalier ou mensuel perçu auprès des vendeurs dans les marchés publics (marché central de Mulongwe, Kalundu, Kavimvira).

  3. Taxe d’homologation et d’enregistrement

    Frais imposés aux structures d’accueil (hôtels, auberges, restaurants et débits de boissons).

  4. Taxe sur la publicité extérieure

    Taxation de l’affichage des enseignes commerciales, panneaux publicitaires et banderoles le long des grandes artères de la ville.

  5. Taxe de consommation

    Quote-part sur la vente et la consommation locale des alcools, bières et tabacs (taxe d’intérêt commun).

Administrative documents and civil status 2 taxes
  1. Frais de délivrance des documents administratifs

    Perception sur l’obtention des attestations de résidence, livrets de ménage et actes d’état civil (mariage). L’acte de naissance est gratuit.

  2. Taxe sur le permis de séjour pour étrangers

    Concerne les ressortissants étrangers résidant ou travaillant dans la ville (secteur frontalier).

Land, town planning and environment 5 taxes
  1. Taxe de bâtir (autorisation de construire)

    Droit perçu à la commune ou à la mairie avant toute construction, modification ou érection de bâtiment.

  2. Taxe d’assainissement et de salubrité publique

    Contribution demandée aux parcelles résidentielles et aux commerces pour la gestion et l’évacuation des déchets ménagers.

  3. Impôt sur la superficie des propriétés bâties et non bâties

    La taxe foncière locale calculée selon les dimensions de la parcelle (gérée avec les services fiscaux provinciaux).

  4. Impôt sur les revenus locatifs (IRL)

    Taxe sur les loyers perçus par les bailleurs au sein des trois communes.

  5. Impôt personnel minimum (IPM)

    Contribution annuelle perçue sur la population active locale.

Official local taxes and fees: always ask for a receipt. A tax not on this list, or paid without a receipt, can be reported. Report an illegal charge →

Ongoing projects

See the projects →

No ongoing project published yet. Residents can report a site funded by the City. Report a project →

Services and procedures

The City has not yet published its services directory. Below are the usual services, with the requests they handle; offices, hours and official fees will appear once the City publishes them.

  • Mayor’s office

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Hygiene, sanitation and environment

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Infrastructure and public works

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Electricity

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Water

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Taxes

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Hydrocarbons

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Urban planning

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • Congolese Control Office (OCC)

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • Directorate General of Customs and Excise (DGDA)

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • Directorate General of Migration (DGM)

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • Uvira General Referral Hospital

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Tourism (hotels, restaurants, bars)

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Fishing and livestock

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request

  • City Office of Agriculture

    Head not yet published

    Office, hours and fees not yet published by the City.

    Make a request