Service request

Request a service

Ask the City or your Municipality for a service, or follow a request you made with its reference.

requests received
28
resolution rate
11 %
median time to take in charge
0 h
  1. 1 Submit
  2. 2 Receive a reference
  3. 3 Follow the answer

Tell your City or Municipality what needs fixing: a blocked drain, waste not collected, a damaged road, a fee asked without a receipt… You receive a reference number to follow your request until it is resolved. No account is needed.

What is it about?
A few questions to help the City act
What is the problem?
Near what?
Since when?
Who is affected?
A few questions to help the City act
What is the problem?
Are homes flooded?
Is the road cut?
Since when?
Who is affected?
A few questions to help the City act
What is happening?
Are homes flooded?
Are people in danger or without shelter?
Who is affected?
A few questions to help the City act
What is the problem?
Are homes threatened?
Since when?
A few questions to help the City act
What is the problem?
Where?
Since when?
A few questions to help the City act
What is the problem?
Can vehicles still pass?
Is there a danger for people?
Since when?
A few questions to help the City act
What is the problem?
Since when?
A few questions to help the City act
What is the problem?
Since when?
Who is affected?
A few questions to help the City act
What is the problem?
Is there a danger for people?
Since when?
Who is affected?
CDF
A few questions to help the City act
What is the problem?
CDF
A few questions to help the City act
What is it about?
Is the danger still present?
Since when?
A few questions to help the City act
What is the problem?
A few questions to help the City act
Which document?
What is the problem?
CDF
A few questions to help the City act
Which tax or fee?
CDF
Was an official receipt given?
Who asked for the money?
A few questions to help the City act
What is it about?
CDF
Since when?
A few questions to help the City act
What did you see?
Is there a site board with the cost and the company?
What, since when, how many people are affected. You can write in French, Swahili, English or your own language, or record a voice message below.

Or record a voice message

Speak in French, Swahili, Lingala or your language: 3 minutes at most. The City’s agents listen to it; it is never published.

Neighbourhood, avenue, landmark (e.g. « Kalundu, avenue du Lac, near the market »).

Photos (optional)

Up to 3 photos, JPG or PNG, 10 MB at most each. If the request is published, its photos are shown on the public page, without their location data.

To be contacted (optional)
Receive the answers?
You receive your reference and tracking code, then every answer of the City (agents or AI assistant). Free for you. Give your phone number or your e-mail address above.

Your name and contact are seen only by the agents handling your request. They are never published and are deleted one year after the request is closed.

An artificial intelligence system helps the City sort requests (topic, service, urgency, translation). It only makes suggestions: a City agent reads every request and decides.