Complaints procedure

Is there a clear procedure that students or parents can follow if they have any complaints about members of staff?

Institut Bonne Espérance · 12 October 2026

Reported during the monitoring visit of 21 December 2025.

Acknowledged

Resolved? Map

Status Acknowledged

0 daysSince the report

MediumSeverity

CategoryComplaints procedure

History

Acknowledged

14 January 2026 · School
Reported

12 October 2026 · Monitor
Fixed (upcoming step)
Verified (upcoming step)

Similar problems

Reported Complaints procedure No complaint procedure for students and parents at École primaire Bondeko École primaire Bondeko · Sud-Kivu 17 hours ago Resolved?

Reported Complaints procedure No complaint procedure for students and parents at Institut Sainte-Thérèse Institut Sainte-Thérèse · Sud-Kivu 17 hours ago Resolved?

Acknowledged Complaints procedure No complaint procedure for students and parents at Institut La Réussite Institut La Réussite · Sud-Kivu 17 hours ago Resolved?